Telus customer service Things To Know Before You Buy
Telus customer service Things To Know Before You Buy
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Skilled was in the position to wander me by means of my challenge and aided pinpoint where the challenge was taking place and recommended me of an alternate so I could get my position finished. I so appreciated his assistance and patience in going for walks me as a result of the various eventualities. He adopted up with information on my following methods.
@Oleginza Wrote: I called Telus CS at 8.55AM Mountain time and so they hanged up on me, stating which i ought to get in touch with throughout "common Place of work hrs". Is this for true?
Have you ever attempted making use of the online Chat? Go surfing to My TELUS along with the the Chat icon will likely be for the decrease proper from the window. Respond to the questions about which kind of aid you would like then hold replying into the bot with "I would like to talk to an individual" right up until the bot provides up and passes the Chat to an individual.
I had to Call CS now with Chat as well as the Division I need to talk to is barely out there by telephone. The CS on Chat arranged a get in touch with again at an arranged time slot. When that Section referred to as me later on I acquired every thing sorted out.
I might also like to know why this was eliminated? Would seem Silly that we now really need to connect with tech support to accomplish a thing that we did not require the for Earlier
I am writing to express my deep dissatisfaction Together with the customer service I received even though seeking to explain the main points of my new contract and bargains. My recent knowledge has remaining me feeling pissed off, undervalued, and worried about your workforce's Over-all top quality of support.
• I spoke to multiple agents, which includes Maria and Regal, who couldn't offer clarity or escalate my situation as requested.
• Once i termed to explain, Eunice in the BCX Wireless Car or truck team explained to me that the discounts were utilized. On the other hand, she copied and pasted Abdul’s notes, which didn't explain the low cost details.
Telus has tousled on my Invoice many occasions during the pastfew months. Not long ago by charging me three periods for a carry it again that was already returned. Then decided to go ahead and adjust 3 of my strategies by themselves. Initial agent I spoke to was terrific and tried out challenging to deal with the issue. He even contacted loyalty to help. They hardly ever known as. I tried to Telus customer service get in touch with myself and was maintain permanently so I hung up. Experimented with A different agent he reported he would transfer me to loyalty than proceeded to get upset because I would not permit him to end the call when he stated he couldn't transfer me.
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The TELUS crew acknowledges that our operate spans numerous Territories and Treaty spots and we are grateful for the normal Know-how Keepers and Elders who will be with us now, individuals who have gone before us plus the youth that inspire us.
I've manufactured multiple telephone phone calls, I have clicked on "Alternatively, you are able to Get in touch with our TELUS Administration Team listed here". concluded the shape, with no response, and concluded A different kind on MyTelus and also go no reaction.
The TELUS staff acknowledges that our work spans a lot of Territories and Treaty places and we've been grateful for the traditional Expertise Keepers and Elders who're with us today, those who have absent ahead of us and the youth that inspire us.
The TELUS staff acknowledges that our do the job spans a lot of Territories and Treaty areas and we are grateful for the standard Information Keepers and Elders that are with us right now, anyone who has gone ahead of us and also the youth that encourage us.